Meet Our Team - Kathleen

9/21/2016 (Permalink)

Here at SERVPRO of Fayetteville, we want all of our customers to know how much we care about them. The first step we take is answering the phone with care and compassion, knowing that the person on the other end of the line could be having one of the worst days of their life.

Our Office Manager, Kathleen Emond, is the one who takes charge and informs our customers about what we have to offer and how we can make their disaster "Like it never even happened." Kathleen has been with SERVPRO of Fayetteville for 7 years and has 17+ years of restoration experience under her belt. She has worked in the field and in the office so there is not much she hasn't seen and there is no situation she cannot mediate and restore for our customers. 

However, there is more to Kathleen than just her restoration and specialty cleaning knowledge. Kathleen is an Army brat who eventually ended up in Pensacola, Florida where she calls home. Although she loves Florida, her son gave her 2 beautiful grandchildren that brought her to Fort Bragg in 2010 and she has never looked back. 

Kathleen and her husband enjoy spending time with their family whenever possible. They also enjoy being active in the local Moose Lodge. Kathleen's hobbies that take up the most time outside of work are camping, laughing, swimming, music and dancing like nobody is watching!

Now that you know a little bit more about Kathleen, we hope you feel more than comfortable calling our office in your time of need. We will take care of you and your family like they are our own!