Be a Thermostat

11/2/2020 (Permalink)

Checking up on the crews to see how progress was going, and Jason crawled back out to say hello!

Everyday when we have our W.I.P. meeting, I always love to start off by motivating our staff. If you have done any restoration work as a technician, you know staying motivated is not the easiest task in our line of work. The customer is usually upset about whatever loss they are experiencing. Some of the customers are a little more picky than expected. The adjusters can make your day a little more complicated also. And on top of all that, now your in a crawl space. 

I have been teaching our staff the importance of being the thermostat instead of a thermometer. 

Stay with me for a moment...

When SERVPRO of Fayetteville walks into a commercial of residential loss, the customer is already having a bad day. We can walk into the loss and take on the upset attitude and tension around us, or we can set the tone and start to adjust the atmosphere by being joyful, compassionate, and empathetic about what they are going through. 

We set the temperature by being a thermostat of JOY in peoples lives daily. You can be a thermometer and let everything and everyone else set the tone of how your day goes, but you will find yourself on a roller coaster of emotions. 

SERVPRO of Fayetteville is the best at restoration, we just decided to separate ourselves from the competition by making JOYFUL SERVICE part of our standard operating procedures.