"Like it never even happened."

11/20/2020 (Permalink)

The Thermobil is a great tool to utilize in crawl spaces.

The Thermobil is such a great tool and just one more reason to choose SERVPRO of Fayetteville. Tools can make or break you on the job. The Thermobil is a tool that SERVPRO of Fayetteville has added to our arsenal in order to help our customers during their time of need. 

SERVPRO of Fayetteville went to speak with a customer about mold and moisture in their crawl space. The entire crawl space was affected and the mold needed to be removed so the structure could dry properly. The structure being over three thousand square feet was a lot to dry with air movers and dehumidifiers. I know what your thinking... “That doesn’t make any sense! Why would you put air movers and dehumidifiers in a crawl space?!” WELL.. We wouldn’t. 

The customer was so happy to find a local company that wasn’t trying to put thirty pieces of equipment in their home. 

SERVPRO of Fayetteville was able to save the customer time and money by adding the Thermobil to the drying process.

We saved the customer time and money, but also allowed the customer to spend their time of the drying process, not hearing the beautiful sounds of white noise that come from the SERVPRO air movers and dehumidifiers. 

Choosing SERVPRO of Fayetteville allows you to be able to know that your residential and commercial needs are taken care of by professionals that are thinking about your needs first! 

We understand that growing a business is about relationship more than it is making money. Taking care of our community through using integrity, honor, and loyalty, so that we can come in and out of your lives "Like it never even happened."

The Thermobil has become one of the tools in our arsenal that allows us to be above the rest so that we can take care of our community better! 

Be a Thermostat

11/2/2020 (Permalink)

Checking up on the crews to see how progress was going, and Jason crawled back out to say hello!

Everyday when we have our W.I.P. meeting, I always love to start off by motivating our staff. If you have done any restoration work as a technician, you know staying motivated is not the easiest task in our line of work. The customer is usually upset about whatever loss they are experiencing. Some of the customers are a little more picky than expected. The adjusters can make your day a little more complicated also. And on top of all that, now your in a crawl space. 

I have been teaching our staff the importance of being the thermostat instead of a thermometer. 

Stay with me for a moment...

When SERVPRO of Fayetteville walks into a commercial of residential loss, the customer is already having a bad day. We can walk into the loss and take on the upset attitude and tension around us, or we can set the tone and start to adjust the atmosphere by being joyful, compassionate, and empathetic about what they are going through. 

We set the temperature by being a thermostat of JOY in peoples lives daily. You can be a thermometer and let everything and everyone else set the tone of how your day goes, but you will find yourself on a roller coaster of emotions. 

SERVPRO of Fayetteville is the best at restoration, we just decided to separate ourselves from the competition by making JOYFUL SERVICE part of our standard operating procedures.  

We Are the Cleaning Experts

3/20/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

·         Kitchen/Food Areas

·         Bathrooms

·         Schools/Classrooms

·         Offices

·         Retail Spaces

·         Water Fountains

·         Shelving/Racks

·         Sales Counters

·         Carpets and Rugs

·         Stair Handrails

·         Elevator Cars

·         Playground Equipment

·         Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Fayetteville 910-860-1163

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Fire Safety for Kids

3/17/2020 (Permalink)

Kids are naturally curious.

According to the American Burn Association, children are the most susceptible to burn injuries. 73% of all burn injuries happen in the home. At some point in time, children are going to be curious about fire, but it can be dangerous and costly.Here are some tips to follow to keep your family safe according to the National Protection Association:

• Be sure to keep all matches and lighters out of the reach of children, preferably somewhere up high or in a locked cabinet.
• Closely supervise your children, making sure that they are away from any fire sources, including lit candles, cigarettes, fire pits, and stoves.
• Take advantage of any opportunity to teach your children about fire safety.
• Explain that fires are something to be taken seriously as they move very fast and can hurt you with contact.
• Teach young children to not touch matches or lighters, and to notify an adult immediately if found.
• Establish a clear set of rules and consequences about unsupervised and unapproved uses of fire.
• Remember, children are always watching. Make sure you set a good example by handling fire in a safe manner.
• Show your children appreciation for displaying respect and age-appropriate responsibility when it comes to fire.

SERVPRO of Fayetteville now uses Matterport Technology!

2/25/2020 (Permalink)

What a Matterport photo looks like

Traditionally, restoration companies scoped projects by sending a technician to photograph and measure a home or business, a process often requiring three or more site visits. For SERVPRO of Fayetteville, 3D capture transformed their workflow, eliminating the need for multiple visits to document hundreds of 2D photographs and manual measurements. Our investment is producing excellent upside, enabling the company to provide greater transparency of site conditions to adjusters and owners. When we receive a call from a customer, saying their home or business is damaged, the company captures the space with the Matterport Pro2 camera, uploads the scan to the cloud, and uses the 3D model to assess the damage, scope the work, and capture measurements. We are now able to produce an estimate more efficiently! By sharing the 3D models with stakeholders, we’ve reduced the number of inquiries and disputes from insurance adjusters, building consultants, and owners. 24-Hour Emergency Service Faster to Any Size Disaster Highly Trained Restoration Technicians A Trusted Leader in the Restoration Industry Locally Owned and Operated Advanced Restoration and Cleaning Equipment Have Questions? Call Us Today – (910)-860-1163

We Are Ready To Clear The Air: What Our New Certification Means To You

11/1/2019 (Permalink)

SERVPRO of Fayetteville is now has a Council-certified Indoor Environmentalist (CIE) certification.

SERVPRO of Fayetteville is now has a Council-certified Indoor Environmentalist (CIE) certification. The (CIE) certification is for qualified technicians that investigate indoor air quality problems. This includes we have been trained to inspect healthcare facilities, offices, commercial buildings, industrial structures, government facilities, schools, public buildings and of course homes.

Our SERVPRO of Fayetteville certified (CIE) technician has verified knowledge of disciplines related to indoor air quality, including HVAC, building science, mold and microbial issues, industrial hygiene, lead-based paint and asbestos. In order to earn the (CIE) certification we had to demonstrate verifiable field experience in indoor air quality investigation.

Certification also requires successful completion of a rigorous examination based on broad industry knowledge. It's also necessary to earn the unanimous approval of the CIE certification board. Check our Company Profile to see a list of our other certifications. https://www.SERVPROfayetteville.com/company-profile

SERVPRO of Fayetteville is available 24 hours a day to restore your Fayetteville property and get you back to business. We have the expertise, equipment, and highly trained personnel to handle your commercial water, fire, or mold damage.

SERVPRO of Fayetteville offer cleaning services ranging from cleaning restaurant hoods to removing biohazard contaminants. We have the specialized training and products to get you back to business.

If you have any questions about how SERVPRO of Fayetteville can help restore your home or business Call Today – (910) 860-1163. 

Storm Preparedness May Save You Time, and Money In The Future

9/20/2019 (Permalink)

Storm preparedness is important but many people do not pay attention until it's too late. In 2018 there were 28 hazardous weather fatalities in North Carolina, according to the National Weather Service. The property damage cost estimates due to storms were also staggering to consider. How ready are you? Do you know who to call if you have storm damage?

The key to disaster preparedness is having an emergency plan in place before disaster strikes. You may not be home or with family when disaster strikes. Plan in advance where you will meet and how you will contact each other. Visit www.ready.gov to access a Family Emergency Plan template to assist in your planning.

Storm and flood damage can be devastating. Immediate action is needed, and you need the company with storm damage experience. If you have storm related damage you will want expert advice and service to avoid larger problems later. Issues like mold from water damage can make a simple issue into a costly mistake. SERVPRO of Fayetteville (910) 860-1163. If you have water damage remember mold can spread throughout a property in as little as 48-72 hours.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certifications, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Fayetteville. We will respond immediately and use advanced equipment and techniques to remove the water quickly.

We can even help you with insurance. For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Fayetteville (910) 860-1163 is available 24 hours a day, 7 days a week—including all holidays.

Why You Can Trust SERVPRO of Fayetteville

7/26/2019 (Permalink)

If you have had damage to your home or business, selecting the right restoration company is incredibly important. How do you know who to trust? Professional certifications are one way to tell the experts from everyone else. The restoration experts at SERVPRO® of Fayetteville are ready to help, Call us! (910) 860-1163. 

There are several certifications that can be earned in relation to restoration. Recently, owner Lee Herring completed the National Institute of Decontamination Specialists (NIDS) Crime and Trauma Scene Bio-Recovery Course by successfully passing the ABRA CBRT exam. Mr. Herring also completed an OSHA certification from (NIDS). This is not only an impressive accomplishment but this is a way you can be certain that you are getting trained, professional response from SERVPRO® of Fayetteville.

The proper handling of the crime or trauma scene is crucial to the safety of everyone involved. Biohazard cleanup is challenging work that requires technicians to handle potentially hazardous materials such as blood and body fluids.

In addition to the (NIDS) certification, SERVPRO® of Fayetteville is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). They are the nonprofit certifying body for the cleaning and restoration Industry.

From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. SERVPRO® of Fayetteville is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

In many cleaning and restoration situations, immediate action is needed. With over 1,700 U.S. and Canadian Franchise locations, SERVPRO is strategically positioned to be faster to any size emergency. An immediate response helps to minimize the damage and the cleaning and restoration costs.

Call SERVPRO® of Fayetteville arrives quickly and your peace of mind and professional restoration start right away (910) 860-1163.

SERVPRO of Fayetteville is an IICRC Certified Firm

4/27/2019 (Permalink)

IICRC certified firm

Emergencies can strike at any time, and it is important to work with a certified team who has the training and experience to help you when you need it the most.

SERVPRO of Fayetteville is proud to be an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is the nonprofit certifying body for the cleaning and restoration Industry. They create the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must meet certain standards

• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Fayetteville is a locally owned business and proud to an IICRC certified firm!

Why Does Response Times Matter?

3/27/2019 (Permalink)

Water damaged floor

Why a fast response is critical 

When your home or business becomes a victim of disaster, time is of the essence. When it is your home or business on the line, you don’t have the benefit of waiting for help—you need it right away.

We understand that a fast response is critical, which is why a rapid response to any size disaster is more than just a slogan for us. 

Water damage can occur through various ways such as flooding, appliance and/or plumbing failures, storm damage and fire damage, as water is used to put out the fires. In only a matter of mere minutes, water can spread throughout your property, saturating everything (i.e., walls, floors, upholstery and your belongings) in its path.

The effects of water damage within the first 24 hours include:

• Drywall beginning to swell and break down
• Metal surfaces beginning to tarnish
• Furniture beginning to swell and crack
• Dyes and inks from cloth and paper items spreading and staining
• The beginning of a musty odor

The damage continues to worsen as time goes on. Between 48 hours and a week later, you could begin to see:

• The growth and spreading of mold and mildew
• Swelling and warping of doors, windows and studs
• Metal beginning to rust and corrode
• Paint beginning to blister
• Wood flooring swelling and warping
• The possibilities of serious biohazard contamination

Water damage left unchecked for over a week leads to significantly increased costs and restoration time and can also impact structural safety.

We’re Here to Help

We will provide an immediate response to any size disaster, which can help minimize the damage and keep cleaning and restoration costs manageable.

SERVPRO of Fayetteville is locally owned and operated so we are close by when you need us and ready to respond whenever the call comes in. 

Remember, if you need us, we’ll be there—no matter the time or day. The team of highly trained restoration experts at SERVPRO of Fayetteville is available for emergency cleanup and restoration services 24 hours a day, seven days a week.

Minimize Business Interruption With an Emergency READY Profile

3/14/2019 (Permalink)

Did you know that according to the latest research, as many as 50% of businesses never reopen after being affected by a disaster? 

As a business owner, there is nothing worse than having your business stop due to a disaster situation. Fire, water and storm damage often come without warning. Fortunately, you can be prepared with the SERVPRO Ready Plan. Call us, SERVPRO of Fayetteville and we can help you create an Emergency READY Profile (ERP), which can help minimize business interruptions by having a clear plan of action laid out before disaster strikes. With an ERP, you’re able to provide us with specific details about your property prior to a disaster, which can help speed up the response time. Being prepared ahead of time saves you time and money and can mean the difference between reopening quickly or closing completely.  

The creation of your Emergency READY Profile consists of the following:

1. A no-cost assessment of your facility with a complimentary service consultant

2. Establishment of a profile document that will contain only the vital information needed in the event of an emergency

3. A guide that can help you get back into the building post-disaster

4. Establishment of SERVPRO of Fayetteville as your disaster mitigation and restoration provider

5. Identification of the proper chain of command for authorizing work to begin

6. Facility details, like where shut-off valve locations are, what priority areas and priority contact information.

We believe that pre-planning for potential issues can help you be ready for whatever happens. 

The team at SERVPRO of Fayetteville is available to respond to any disaster, no matter the size—24/7. Call us at 910-860-1163